We endeavour to be clear and transparent with our legal jargon and we do our best to keep things easy to understand. We always strive to resolve any issues with our products quickly and we want you to be completely happy with your purchase. If you have any questions or problems, simply use the Contact Us section of our website to get in touch. We are always happy to help.
We are Brand Stock Box Ltd T/A Pandabode, registered company number 11667918, Kemp House 160 City Road, London, EC1V 2NX, hereinafter also referred to as ‘we’ ‘us’ ’our’ ‘Pandabode’.
You can contact us via our website www.pandabode.com or by mail at Brand Stock Box Ltd Kemp House 160 City Road, London, EC1V 2NX.
The terms ‘you’ ‘your’ ‘user’ ‘users’ ‘visitor’ ‘visitors’ ‘customer’ ‘customers’ shall hereinafter be used to describe any individual that uses, engages with and /or comes into contact with us and our products, services, websites and/or marketing activities, in any way and on any platform or device. These terms include but are not limited to individuals who make purchases from us via our websites and create accounts on our websites.
Cancellations
You have the right to cancel your order up to 14 days after your order is delivered. If an order is cancelled, all products related to the order should be returned to us within 14 days of the cancellation.
If you wish to cancel an order please visit the Product Returns section of our website as follows.
Order History / view the order you wish to return / use the return icon / complete the return form in full / submit the form.
You will be notified as to the status of your request by email or by post. If there are products related to the order that need to be returned, details of where and how to post returns will follow the successful completion of a return form. Returns posted to our office shall be rejected.
We reserve the right to cancel any order at any time and offer a refund if a particular item is out of stock or if we are unable to fulfil the order for any other reason. We accept no responsibility for any loss or damage that may occur as a result of any party cancelling an order.
Returns and Refunds
We may accept product returns and offer a refund up to 30 days after the order is delivered if the item is unopened, unused and undamaged.
Due to the nature of our products, we may reject returns if we have any reason to suspect that goods have been opened, used, tampered with, or are not returned to us in what we deem to be an acceptable and/or resalable condition.
If you wish to return an order please visit the Product Returns section of our website as follows.
Order History / view the order you wish to return / use the return icon / complete the return form in full / submit the form.
You will be notified as to the status of your request by email or sometimes by post. Details of where and how to post returns will follow the successful completion of a return form. Do not post returns to our offices. Returns posted to any of our offices shall be rejected. We do not warehouse products at our office locations.
Other than situations with applicable statutory obligations, acceptance of returns is at our sole discretion and we reserve the right to charge any special fees, for example restocking fees, administrative fees and postage fees.
Delivery
Delivery prices are subject to change and the most recent delivery prices shall be shown on the Delivery section of our website. Delivery times are estimates only and we do not guarantee delivery times under any circumstances. EU and international delivery prices shall be priced separately and are subject to change at any time without prior notice. Free delivery and any type of flat rate delivery prices are not valid for any orders that require shipping outside of mainland United Kingdom, under any circumstances.
Deliveries may require a signature so the customer agrees to supply a delivery address where somebody is available to sign for the delivery. Failed deliveries are the responsibility of the customer and it is also the responsibility of the customer to rearrange any subsequent delivery attempts or collections, with the courier of our choosing. Adherence to any delivery notes, instructions or requests, provided by the customer to us, or to the courier, is at the discretion of the courier and we accept no responsibility for any loss or damages that may be incurred in relation to this. The customer agrees that we shall not be held responsible, by any party, for any loss or damages incurred that are related to delivery, in any way. Choice of couriers and third party delivery partners is at our sole discretion and may change at any time without prior notice.
All responsibility and risk for items in transit shall be transferred to the customer at the time of initial dispatch to the customer. Items being returned to us remain the responsibility of the customer until we have received and verified that an item has been received by us in an acceptable condition and we have provided confirmation of such condition in writing. Items being returned for any reason are subject to our returns policy. We accept no responsibility in disputes that may arise between customers and third party service providers.
Intellectual Property
All content on our websites, marketing communications and products, including but not limited to designs, content, photos, copy, logos, product names, strap lines, tag lines, business names and trademarks, is subject to copyright, is owned by us and shall not be downloaded, modified, copied, reproduced or used for any purpose whatsoever unless we have provided our specified written consent to do so. We grant users a limited license to access and make personal use of our websites. Any usage of intellectual property owned or controlled by us is at our sole discretion, requires our permission in writing and unless otherwise stated is by limited licence only and we may terminate such a licence or withdraw our consent at any time for any reason.
When you post your content including but not limited to reviews and comments, you grant us non-exclusive, royalty-free and irrevocable right to use, reproduce, publish and modify such content throughout the world in any media. You agree not to post any content on our websites that may infringe upon the intellectual property rights of any third party and you agree to accept full responsibility for any loss or damages that may arise from an event where such infringements occur.
Website Use
Usage of our websites that is offensive, abusive, fraudulent, obscene, illegal, defamatory, threatening, invasive of privacy, injurious or causing loss or damages of any kind, in any other way, to us or third parties is not permitted. Content containing software viruses, political campaigns, and commercial solicitation is not permitted and we reserve all rights (but not the obligation) to remove and/or edit such content, as well as any other content that we may consider to be inappropriate. We reserve all rights to terminate accounts, edit or remove content and cancel orders at our sole discretion. By creating user accounts or accessing our websites you confirm that you agree to our terms and conditions and that you are over the age of 16. By making purchases on our websites you confirm that you agree to our terms and conditions and that you are over the age of 18.
Violations of terms and conditions may result in termination or suspension of a users account/accounts and/or a ban, without notice. Termination or suspension of user accounts for any reason at any time is at our sole discretion. We accept no responsibility for the content or usage of websites that the links on our website may lead to. You are responsible for reading the privacy policies and terms and conditions of any third party websites that our websites may link to.
If you have created an account on any of our websites, you are solely responsible for maintaining the confidentiality of your private user details (username and/or email address and password). You are responsible for all activities that occur under the user account you have created.
Warranties, Limitations and Disclaimers
You agree to use our products safely and responsibly for the purposes intended. You indemnify us against any loss or damages that may occur to you or to any other party, as a result of actions involving our products. If product descriptions or packaging indicate that a particular product of ours is disposable or intended for single use, you accept full responsibility for any and all damages or loss, that may arise as a result of using such a product multiple times. No warranties are expressed or implied on any of our products. Product descriptions and images do not represent or imply any kind of warranty or fitness for any particular purpose.
We shall not be liable for any loss or damages to persons or property arising from any technical problems with our websites and business processes, or the websites and business processes of any of our suppliers, partners or associates.
Under no circumstances shall we be liable for any direct, indirect, punitive, incidental, special consequential damages, to property or life, whatsoever arising out of or connected with the unforeseeable or unexpected use or misuse of our products.
You agree that you will take care when using our products and make reasonable efforts to avoid harm, injury, damage or loss to you and others. You agree that you will not permit young children to use our products.
Product Images and Descriptions
We make no claims or guarantees regarding the accuracy of product images or descriptions. Product images and colours may display differently across different digital devices and as a result you accept that images may not convey the true likeness of products with complete accuracy and you do not hold us responsible for such inconsistencies or any other inconsistencies between our products and product descriptions or product images.
If a product is made from natural material, you accept that the appearance, texture, shape, size and characteristics of products, individual product pieces and constituent product parts, may vary between products, product images and/or product descriptions and you agree that we are not responsible for such variations.
Disputes
All disputes shall be governed by the laws of England and Wales. All disputes shall be resolved in the courts of England and Wales.
Promotions
Special programmes, offers, discounts, rebates, vouchers, coupons, coupon codes, sales and any other promotions are not transferable and unless otherwise stated in writing, are valid for a period no longer than 30 days from the date of initial release by us. Promotions offers and discounts of any kind that relate to our products or services in any way are void, unless agreed by us, in writing.
Updates and Amendments
From time to time we may update or modify our terms and conditions without prior notice. You may view, download or print a copy of our most recent terms and conditions by visiting our website www.pandabode.com.
Privacy Policy
Please visit the the Privacy Policy section on our website www.pandabode.com to view our policy.
Competition Terms and Conditions - 25.02.2020 Giveaway
The promoter is: Brand Stock Box Ltd T/A Pandabode (company no 11667918) whose registered
office is at Kemp House 160 City Road, London, EC1V 2NX hereinafter referred to as Promoter,
promoter, we, us our.
The competition is open to residents of the United Kingdom aged 16 years or over except employees of Brand Stock Box Ltd and their close relatives and anyone otherwise connected with the
organisation or judging of the competition.
There is no entry fee and no purchase necessary to enter this competition.
By entering this competition, an entrant is indicating his/her agreement to be bound by these terms
and conditions.
Route to entry for the competition and details of how to enter are via www.facebook.com/pandabode/ and www.twitter.com/pandabode and www.instagram.com/pandabode/
The competition will be running from the following social media platforms: Facebook, Instagram
and Twitter.
Only one entry will be accepted per person. Multiple entries from the same person will be disqualified.
Closing date for entry will be 14/03/2020. After this date the no further entries to the competition
will be permitted.
No responsibility can be accepted for entries not received for whatever reason.
The rules of the competition and how to enter are as follows:
Simply comment on the competition post by filling in the blank.
The promoter reserves the right to cancel or amend the competition and these terms and conditions without notice in the event of a catastrophe, war, civil or military disturbance, force majeure,
or any actual or anticipated breach of any applicable law or regulation or any other event outside
of the promoter’s control. Any changes to the competition will be notified to entrants as soon as
possible by the promoter.
The promoter is not responsible for inaccurate prize details supplied to any entrant by any third
party connected with this competition.
The prize is as follows: 1 pack of bamboo cutlery (24 pack) and 1 pack of bamboo plates (8 pack).
The prize is as stated and no cash or other alternatives will be offered.The prizes are not transferable. Prizes are subject to availability and we reserve the right to substitute any prize with another of
equivalent value without giving notice.
Winners will be chosen by an adjudicator or panel of judges appointed by the Promoter. Choice of
adjudicator or judges remains the sole discretion of the Promoter.
The winner will be notified by email and/or DM on Twitter/Facebook and/or letter within 28 days
of the closing date. If the winner cannot be contacted or does not claim the prize within 14 days
of notification, we reserve the right to withdraw the prize from the winner and pick a replacement
winner.
The Promoter will notify the winner when and where the prize can be collected / is delivered.
The Promoter’s decision in respect of all matters to do with the competition will be final and no
correspondence will be entered into.
By entering this competition, an entrant is indicating his/her agreement to be bound by these terms
and conditions.
The competition and these terms and conditions will be governed by English law and any disputes
will be subject to the exclusive jurisdiction of the courts of England and Wales.
The winner agrees to the use of his/her name and image in any publicity material, as well as their
entry material, including but not limited to answers, responses, photos, pictures, ideas and concepts. Any personal data relating to the winner or any other entrants will be used solely in accordance with current UK data protection legislation and will not be disclosed to a third party without
the entrant’s prior consent.
Entry into the competition will be deemed as acceptance of these terms and conditions.
This promotion is in no way sponsored, endorsed or administered by, or associated with Instagram, Facebook, Twitter or any other Social Network. You are providing your information to Brand
Stock Box Ltd T/A Pandabode and not to any other party. The information provided will be used in
conjunction with the following Privacy Policy found at https://www.pandabode.com/legal/BSB_Privacy_Policy.pdf